Privacy Policy

Effective Date: April 2026

Company: Simbion Technology Ltd. (Avyra)

1. Overview

Avyra is an AI-powered receptionist platform that answers calls, captures leads, and schedules appointments. We are committed to protecting your privacy and handling your data in a transparent and secure manner.

2. Information We Collect

Google User Data (if applicable)

If you connect your Google account, we may access:

• Name
• Email address
• Calendar data (availability and events for booking purposes only)

Other Data

• Phone numbers
• Call metadata (timestamps, duration, call events)
• Booking and appointment details
• System usage logs

We do not store call recordings or transcripts unless explicitly enabled by the customer.

3. How We Use Information

We use collected data strictly to:

• Provide and operate the Avyra service
• Handle calls and customer interactions
• Schedule and manage appointments
• Improve system performance and accuracy
• Provide customer support

Google user data is only used to provide or improve application functionality.

4. Google User Data Compliance

Avyra complies with the Google API Services User Data Policy:

• We only access the minimum data required
• We do not use Google user data for advertising
• We do not sell Google user data
• We do not transfer Google user data to third parties except as necessary to provide the service

5. Data Sharing and Disclosure

We do not sell personal data.

We may share data only with:

• Trusted service providers (e.g., cloud hosting, telephony providers such as Twilio)
• Legal authorities if required by law

All third-party providers are required to maintain confidentiality and data security.

6. Data Retention

We retain data only as long as necessary to:

• Provide the service
• Comply with legal obligations
• Resolve disputes and enforce agreements

7. Data Deletion

Users may request deletion of their data at any time by contacting us at:

Email: support@avyracall.com

We will process deletion requests within a reasonable timeframe, subject to legal requirements.

8. Data Security

We implement industry-standard safeguards, including:

• Encrypted data transmission (HTTPS)
• Secure infrastructure and storage
• Access controls and authentication
• Restricted internal access to data

9. AI Processing

Calls may be processed by AI systems to generate automated responses and perform analysis. This may involve automated decision-making strictly for service functionality.

10. User Responsibilities

You are responsible for complying with applicable laws, including notifying callers that calls may be processed by AI systems.

11. Your Rights

You may have the right to:

• Access your data
• Request corrections
• Request deletion

12. Third-Party Services

Avyra may integrate with:

• Google APIs
• Twilio (telephony services)
• Cloud hosting providers

These providers have their own privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

14. Contact

Simbion Technology Ltd.
Email: support@avyracall.com
Website: https://avyracall.com