Answer patient calls instantly — even when the front desk is helping someone in person.
Clinic front desks are almost never idle — they're checking in patients, handling insurance questions, and managing the waiting room, all while the phone rings. Every unanswered ring is a patient who may not call back, and after-hours calls (the moments patients are often most anxious) go completely unanswered.
Answers instantly, even when front desk staff are with a patient
Captures appointment requests and new-patient enquiries
Handles general FAQs (hours, services) without overstepping into medical advice
Routes anything sensitive or urgent to clinic staff rather than answering it directly
Caller: "Hi, I'd like to book an appointment — are you taking new patients?"
Avyra: "We are. I can take your name and contact details and have our team follow up to confirm a time that works for you."
Illustrative example — not a real call recording.
Most clinics start with Receptionist for phone coverage first.
Want both? See how Receptionist and Assistant work together.